My definition of information as a service

30Sep08

Speaking yesterday with a colleague, we got around to discussing ‘information as a service’. My colleague is a vendor analyst by training before joining us so keeps a close eye on what the vendors are saying. His view was that the vendors are saying that information as a service is all about holding data in memory, speed and very physical features and benefits like that.

Now this may be the case but this seems like the typical techie approach – making the concept and the supporting/enabing technology into the same thing – when they’re not.

Information as a Service (in my world) is the concept, approach and architecture that brings consistent information to other systems in the organisation through a one to many ‘service’ interface. So for example there is a customer service which all other systems should use to get their customer information. This could be real-time but doesn’t have to be. There could be a variety of levels of ‘service’ within the same service (e.g. ID and name may be enough for one system, another may also need billing address, invoice address and preferred shipping info).

This may be delivered using web-service architecture, it may be delivered using ETL or EAI tools, it may be delivered using special ‘information as a service’ tools. The tools aren’t really important. What is, is that the information – whether master data, analytics or other information – is accurate, consistent and trusted in the data source and that it can be delivered to the systems that need it when they need it.

So information as a service is about getting the master data right, or the analytics right and the processes around that then using the software as an enabler, rather than the software being the be-all and end-all.

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3 Responses to “My definition of information as a service”

  1. 1 Clair L. Goodwin

    provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service. Within ITIL, design work for an IT service is aggregated into a single service design package (SDP). Service design packages, along with other information about services, are managed within the service catalogues.

  2. Thanks with regard to giving these kinds of good post.


  1. 1 Cloud Feed » Blog Archive » Daily Cloud Feed - Sep 30, 2008

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